Swopmatch User Guide

Tap Sign up. On the first screen you choose whether you're joining as a Teacher (looking for a swap) or an Agent (helping teachers register). Both roles use the same signup form — the only difference is where you land afterwards.

Enter your Zimbabwean mobile number in the format +263 7X XXX XXXX (numbers starting with 07… or 263…are also accepted). We send a 6-digit One-Time Pin (OTP) by SMS. Enter it to verify your number and set a password (minimum 8 characters).

• Use the number registered with EcoCash — it's the same one used for payments and match notifications.
• If the OTP doesn't arrive within 60 seconds, tap Resend. Check that your phone has network.
• If you have an Agent Code (AC…) or Promo Code (APC…) from an agent, enter it during sign-up. A promo code automatically applies the agent's discount to your registration fee.
• Teachers receive a unique Teacher ID once the profile is complete — keep it safe.
• Open Swopmatch in a normal browser (Chrome, Safari, Firefox). In-app browsers inside Facebook or Messenger block storage and can cause errors.

On the Dashboard → Register screen, tell us where you currently teach:

• Level: Primary or Secondary.
• Province, district, town and school: pick from the searchable list. If your school isn't listed, submit it for approval — an admin usually approves within 24 hours.
• Subjects: for secondary teachers, select every subject you are qualified to teach.
• Three-way swaps: tick this if you're open to a chain match involving a third teacher.

Tip: the "Describe your situation" AI helper on the register screen can auto-fill the form from a plain sentence like "I teach Maths and Physics at a secondary school in Marondera. I want to move to Bulawayo or Harare."

Choose whether you're flexible at province, district or town level, then pick every area you'd accept. The broader your wishlist, the more matches you'll see — but keep it honest, because you'll be expected to accept a match you listed.

The Listings page shows every active teacher looking for a swap. Contact details are masked until a mutual match is paid for.

Your Dashboard shows:

• Direct matches — teachers whose placement and wishlist mirror yours perfectly.
• Near matches — one-sided matches (they want to come to your area, but you haven't listed theirs, or vice versa). Update your wishlist to unlock them.
• Match score — a badge showing how strong the two-way overlap is.

Two fees apply. Both are listed in USD and ZiG on the Fees page:

• Registration fee: a one-off charge to activate your listing. Paid via EcoCash / Paynow.
• Matching fee: charged only when a mutual match is confirmed. Both teachers must pay it within 48 hours for contact details to be released.

Tap the Pay with Paynow button on your dashboard, complete the mobile money prompt on your phone, and your status updates automatically. If the badge still says "Pending" after 5 minutes, tap the refresh icon or contact support.

Once both teachers have paid the matching fee, Swopmatch reveals each other's WhatsApp number on the match panel and sends a WhatsApp intro to both parties. From there you handle introductions, headteacher consultations and the transfer paperwork directly.

Remember: Swopmatch is a matching platform. The actual transfer is granted by the Ministry of Primary and Secondary Education and both headteachers.

You'll be notified when:

• A new mutual match is found.
• Your counterpart pays the matching fee (or the 48-hour window is about to expire).
• An admin approves a school you submitted.
• There's a change to fees or platform policy.

The first time you open the dashboard we'll ask permission to send web push notifications — accept it and Swopmatch can alert your phone or desktop even when the app is closed. You can toggle push on/off any time from the Notifications panel on the dashboard. For the fastest experience, install the app from your browser menu ("Add to home screen").

If you blocked the prompt by accident: open your browser's site settings for swopmatch.app and switch Notifications back to "Allow", then toggle push on again on the dashboard.

The AI Suggestions panel on your dashboard surfaces near matches — teachers whose current station or wishlist overlaps with yours but doesn't yet form a full two-way swap. It also flags small wishlist tweaks that would unlock a mutual match.

• Use the On/Off toggle in the panel header to disable AI suggestions if you'd rather only see confirmed mutual matches. The setting is remembered on your device.
• Near matches never reveal contact details — you still need a full mutual match and paid matching fee to unlock WhatsApp.

• Edit profile: update your placement, subjects or wishlist any time from the dashboard. Changes take effect immediately and are re-checked at the next matching scan.
• Forgot password: use Forgot password, we'll SMS a reset code. New passwords must be 8–72 characters.
• Pause or delete: contact support to pause matching (e.g. if you're negotiating a swap already) or to delete your account.
• Re-matching after a completed swap: if a previous swap fell through or you've since changed schools, updating your placement will put you back in the matching pool without blocking on the old match.
• Session timeout: you'll be signed out after a period of inactivity for security.

The registration fee is non-refundable once your account is activated. The matching fee is refundable (or credited) if your counterpart fails to pay within the deadline. Full details are on the Refund policy page.